19 January 2024
I called Hollywood Chrysler/Jeep around 1:45 pm. The first five phone attempts looped back to the original voice answering service. Even when I pressed the * key to leave a message, it immediately told me an agent was ready to help me and stay on the line. It then looped back again to the original voice message. I finally got through to a human on the sixth attempt.
The person, who I later learned was named Mike, told me they were waiting on a part that would be in on Monday, January 22. I told him that I was told the part would have arrived yesterday. As the conversation progressed, I found the part he was referring to was a sensor, not a headlight because someone ordered the wrong headlight for the Jeep. The headlight bit of information came to light (pun intended) when an agent of the national Jeep “Contact Us” line called and got the shop foreman on the line with us in a conference call.
When I questioned Mike further, he said no, it was definitely a sensor associated with a recall. I asked about the check engine like problem which was supposedly due to a bad sensor. That’s not the sensor to which Mike was referring. The sensor is apparently associated with another recall. Apparently that sensor is not found locally and has to be shipped in.
When I asked about the 2020 recall of the high pressure fuel pump, Mike said they could not release a vehicle under recall and it would be taken care of. I asked if they had a high pressure fuel pump in stock and he said yes.
So, optimistically, that means I may get the Jeep sometime in 2025. Mike was very courteous and very patient with my questioning and even gave me his personal phone number which probably goes to a food delivery service in Miami.
So, in summation, the check engine light was nothing. The headlight was ordered but not the correct one. They either installed the wrong headlight or they had the headlight already on hand. The headrest I’ve been waiting for 2 years was actually in the parts department and no one had notified me. The software update recall was not a software update but a sensor malfunction that had to be specially ordered since no one in Florida carried it. The recall of the high pressure fuel pump is present at the dealership but God only knows if it is the correct one or if it needs to be ordered. Every time I call, I get a difference sequence of events and problems. When I call on Tuesday, the 23rd, I’ll probably find out someone stole the Jeep off their lot.
Stay tuned!